Pipeline infrastructure provider, Interflow, has embarked on a business transformation journey that sees the 80-year-old firm dramatically lift its game on the IT management and cybersecurity front and say goodbye to a scattergun approach and randomised IT strategy.
“We needed to embark on an IT journey,” according to Daniel Bogos, Interflow IT technical services manager, who said the company opted for the guiding hands of IT service provider, Somerville, to help the company modernise the fort and reinvigorate its IT management and cybersecurity posture.
“We were looking for a partner that could take us on an IT journey. There was a lot of maturity and uplift that was required from an IT management perspective. We didn’t really have a cybersecurity program, we didn’t have managed and defined networks, and we had a very dispersed model for managing IT,” Bogos said.
“It was very manual and cumbersome, and a lot of the time it was a needle in the haystack approach,” he said, explaining Interflow had limited network documentation, a lack of visibility and oversight, and needed to undergo an intense discovery process.
Since its inception in 1936, Interflow has become a leader in water and pipeline infrastructure. Today, the company – which employs over 600 field crews and office-based staff – is regarded as one of Australia and New Zealand’s leading providers of trenchless pipeline solutions, specialising in the water mains, wastewater, stormwater and culvert sectors.
Bogos said the long-standing firm – which has a track record of delivering world-class solutions to its customers, communities and the environment – needed an IT revamp and refresh – wasn’t aligned with an IT service provider in the past – and needed to modernise its IT management methods – and ultimately looked to Somerville for support.
“Somerville ticked all of the boxes and understood the company’s business requirements and objectives, and is now taking us on a massive IT journey,” Bogos explained.
“We were looking for a partner that could examine our overall IT efficiency, and determine ways to optimise our IT environment, as well as helping us work better. We also wanted to have a centralised partner for purchasing – hardware, software and professional services. But we also wanted someone that could bring ideas to the table, sit down with us and strategise.”